Thank you for downloading our theme. This document covers the installation, set up, and use of this theme and provides answers and solutions to common problems and issues. We encourage you to read this document thoroughly if you are experiencing any difficulties. If you have any questions that are beyond the scope of this document, feel free to email us.
Zendesk Theme Installation Process – API v2
Few words on start
Our Zendesk theme is the most advanced and sophisticated theme we built so far. It is very easy to set up and use, with the one-click import. Available only on Customer Support Theme!
If you don’t want to install the theme from yourself, you can purchase an installation service, and our team will install the theme in your Zendesk account with your brand colors and images.
You can also share your customization points. We’ll do as per your needs.
How to install
Note: If you have been using the Zendesk default Copenhagen theme or custom theme, you don’t have to worry about taking backup of the theme code files and assets. You can always revert to default theme.
Download the theme files (ZIP file) from your account in customersupporttheme.com.
The file name will be like this – “vertio-zendesk-theme-4.0.8.zip”
Login as admin into your Zendesk Help Center
Click on the “Guide admin” link (appearing on the top right side)
Click on the “Customize design” option
Click on the “Add theme” button (you can also drag n drop theme ZIP here)
Click on the “Import theme” option (you can upload your theme here)
Attach your downloaded Zendesk theme (zip file)
The theme will be activated in your Zendesk account. You can set it for your Live Help Center
Congratulations! Now theme will be live in your Zendesk Guide. You can see the preview of your Help Center.
Theme sidebar options and features – DIY(Do it yourself)
The theme comes packed with features that control the colors and various functionality option. This section will document those features and how to use them successfully.
You can find theme options in the customizer. This is actually a live editor for your Help Center –
You can change here :
Logo and favicon
Hide/Show banner image
Community background image
Hide/Show Promoted articles
Social media links
Many other options according to theme needs.
Update category block icons on homepage
Click on the “Customize” link
Click on the “Edit code” option (appearing on the bottom right)
Go to the “document_head.hbs” template bottom area. Just add your Help Center category ID and Font Awesome icon path